Privacy Policy

Cardekho SEA Privacy & Safeguards Notice

“At Cardekho SEA, we value our customers and are committed to protecting your privacy, as well as safeguarding the information we receive and maintain about you. We only share it as expressly allowed by law. This Notice will help you understand what information we collect, how we use it, and the ways we maintain your privacy and the security of personal information about you”

Information we Collect

“We collect Your information during Your usage of Platform or when You avail any of products or services available on or through Platform, either as a registered user or otherwise when you visit any of our other website pages or mobile applications

The information collected may consist of:

1. Your Personal Information:Your full name, age, address, email id, phone number, date of birth, gender, financial information, any other sensitive personal data or information etc. We collect Your Personal Information when You create an account at Our Platform or fill out a form or respond to a survey.
2. Your Non-Personal information:

   a) Vehicle Information : Vehicle Registration Details, Vehicle Manufacturer, Vehicle Model, Vehicle Color, Vehicle Transmission, Vehicle Engine Size, Vehicle Sample Image, Vehicle Insurance, Odometer reading of the vehicle, Number of previous owners, Physical condition of vehicle and accident history, Financing of vehicle including any Linked Loan and/ or other Lien, Details of involvement of vehicle in court/ investigation proceedings and any and all other information in respect of the identity and the condition of the vehicle.

   b) Usage : How You use Our Platform, such as the types of content that you view or engage with, the features You use, Your searches & results, Your browsing information, the actions You take and the time, frequency and duration of your activities.

   c) Device Information: Information about the computer, mobile, laptop, tablet or any other internet enabled electronic device (”Device”) You use to access the Platform. This may include real-time information about the geographic location of Your Device as permitted by You, internet connection, Your IP address, operating systems, platforms, browsing information, Device type, Device ID, network information, metadata and other information associated with other files stored on Your Device, last URL visited, your website search history.

   d) Preference: Your preferences and setting such as geographical location, time zone and language.

   e) Information from third parties: We may collect, process and store Your user ID associated with any social media account (such as your Facebook and Google account) that You use to sign into the Platform or connect with or use with the products or services. When You sign in to Your account with Your social media account information, or otherwise connect to Your social media account with the Product or Services, You consent to Our collection, storage, and use, in accordance with this Privacy Policy, of the information that You make available to Us through the social media interface. This could include, without limitation, any information that You have made public through Your social media account, information that the social media service shares with Us, or information that is disclosed during the sign-in process. Please see Your social media provider's privacy policy and help center for more information about how they share information when You choose to connect Your account.

   We may also obtain information about You from third parties such as partners, marketers, third-party websites and researchers and combine that information with information which We collect from or about You.

   We may use third-party service providers to serve ads on CardekhosSEA’s behalf across the internet and sometimes on the Platform. They may collect information about Your visits to the Platform, and Your interaction with the products and services on the Platform.

   f) Cookies and other Electronic Tools: We may use cookies, pixel tags, web beacons, mobile device IDs and similar files or technologies to collect and store information in respect to Your use of the Platform. You can erase or choose to disable/block these cookies through Your Device/browser settings. You can configure Your browser to alert You when we attempt to send You a cookie with an option to accept or refuse the cookie. If You have turned cookies off, You may be prevented from using certain features of the Platform and this may interfere with certain functionality of the Platform.”

Communication

“We may contact You through email, mobile phone, notices posted on Our Platform and other ways including but not limited to text messages and push notifications. We may send You messages or emails about the availability of Our products and services, notifications, promotional messages, security, or other service-related issues. You may change Your communication preferences at any time”

Purpose of Collection, Storage, Processing of Your Information

“Cardekho SEA collects Your Information solely for the purpose of providing you the products or services that is connected with the function or activity of Cardekho SEA which includes but not limited to the following (“Purpose”):

To inform You about various products and services offered on Our Platform and provide customer support to You.

To address Your queries and resolve your concerns pertaining to any product or service that You were looking for.

To send You survey and marketing communications or facilitate various programmes and initiatives launched either by Us or third parties which We believe may be of interest to You.To facilitate Your usage of Platform (what features You like, how You use the, etc.) and improve Our products or services, or any other content on the Platform (such as by personalizing content to your interests), process and complete your transactions, and make special offers.

To facilitate Your usage of Platform (what features You like, how You use the, etc.) and improve Our products or services, or any other content on the Platform (such as by personalizing content to your interests), process and complete your transactions, and make special offers.To review Platform performance, diagnose technical problems and do data analysis to make Your experience better.

To protect the integrity of Our Platform.

To inform You about change in any term and condition of this Privacy Policy or Terms of Use of any Platform of Cardekho SEA

To implement information security practices, to determine any security breaches, contaminant or computer virus, to investigate/prevent/take action against illegal activities and suspected fraud. To keep You informed about news, events and ideas regarding Your preferences and help You to improve Your knowledge and skills about the preferred content. To carry out Our obligations and enforce Our rights arising from any contracts entered into between You and Us.

To allow You to participate in interactive features offered through Our Platform.

To contact You about Our own and third-party products and services that may be of interest to You. If You do not want Us to use Your Information in this way, please check the relevant box located on the form on which We collect Your data and/or adjust Your user preferences in Your account profile.

To produce and share aggregate insights and statistics that do not identify You.To enable Us independently or in association with third parties to show You tailored ads that are relevant to You.

To enable Us to display advertisements to our advertisers'/service providers' target audiences. Even though We do not disclose Your Personal Information for these purposes without Your consent, if You click on or otherwise interact with an advertisement, the advertiser may assume that You meet its target criteria.

To help advertisers and other partners measure the effectiveness and distribution of their ads and services, and understand the types of people who use their services and how people interact with their websites, apps and services.

In any other way We may describe when You provide the Information.”

Sharing Information with affiliated Companies

“We may disclose to our affiliated companies all of the information we collect about you as described above. Our affiliated companies can be promotional activities, financial service providers such as leasing companies, insurance companies and payment processing companies and non-financial companies such as automotive repair facilities and data processing companies. This sharing permits us to give you superior service, make a wider range of products available, and operate our business more effectively. We do not share information with non-affiliated third parties. Where they apply, we reserve limits and restrictions set by law as to sharing certain kinds of information with our affiliates.

Google, as a third party vendor, uses cookies to serve ads on your site.

Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet.

Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy”

Third Party Links:

It is clarified that while Your usage to Our Platform, You might see the links to the third party website / advertisements / electronic communication service, which are provided by the third parties. As the operation of the third party is not under control of Cardekho SEA, therefore Cardekho SEA does not make any endorsement / guarantee of any service or product offered through third party websites nor make any representation related to any privacy policy or other policies of such third party. Any usage of such a third party website or availing any service or product through a third party shall be at Your risk and Cardekho SEA is not responsible for any loss / damage or otherwise. It is recommended that you review the privacy policy of such third party websites prior to using such websites.

Security Measures:

“Cardekho SEA takes utmost care to secure Your Information from unauthorized access, usage or disclosure or alteration. We take appropriate steps and security measures to safeguard Your Information and make sure that Your Information is secured as mandated by law. For this purpose we adopt reasonable security practices and procedures, in line with the industry standard, to include, technical, operational, managerial and physical security controls in order to protect your personal information from unauthorized access, or disclosure while it is under our control.

While We protect Your Personal information as per industry standards, You acknowledge that the internet or computer networks are not fully secure and that We cannot provide any absolute assurance regarding the security of Your Personal information. Therefore You acknowledge that You shall not hold responsible Cardekho SEA in any manner whatsoever for loss of Your Information, or any other data, which You shared with Us or which We have with Us if such loss or any damage caused to You because of Force Majeure events. You further acknowledge that any information (including your personal information) transmitted to Us or from Your use of Platform will therefore be at Your own risk.

It is clarified that Force Majeure events includes any event which is beyond the reasonable control of the Cardekho SEA which may include but not limited to sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer, computer system or computer network, computer crashes, breach of security and encryption.”

Your Choices to Control Your Personal Information

“Change or Correct: We take all endeavors to update Our records with latest information as provided by You, however if you see any discrepancy in Your Personal Information, You may edit some of Your Personal Information or contact Us to have Your Information updated with Us.

Object to, or Limit or Restrict, Use: You can ask Us to stop using or to limit Our use (in partial or full) Your Personal Information (past, existing or future).

Deletion: You can ask Us to erase or delete (in partial or full) Your Personal Information (past, existing or future).

Right to Access: You can ask Us for a copy of Your Personal Information.

Withdraw Consent/Opt-out: At any time, you can withdraw consent that You have provided to Us by going to your account settings, if you have an account with us or otherwise you may request for Withdrawing your consent by writing an email to us. We will only collect and process Personal Information about You where We have lawful bases. Lawful bases include consent (where You have given consent), contract (where processing is necessary for the performance of a contract with You (e.g. to deliver products or services you have requested)) and “legitimate interests”. Where We rely on Your consent to process Personal Information, you have the right to withdraw or decline Your consent at any time and where we rely on legitimate interests, you have the right to object.

You may also contact Us using the contact information below, and We will consider Your request in accordance with applicable laws.

Impact Of Non Provision Of Personal Data

While providing Personal Data information is voluntary but please note that in the event that sufficient Personal Data is not supplied, or is not satisfactory to CardekhoSEA then your application or request to CardekhoSEA may not be accepted or acted upon or your request to browse some information on CardekhoSEA's Website may be denied or CardekhoSEA will not be able to provide the full range of benefits and/or services and/or perform its obligations under any potential or existing contract with you.

Transfer Of Personal Data

Due to the global nature of CardekhoSEA's business, CardekhoSEA may transfer your Personal Data to the other members of CardekhoSEA (which may be located in other countries) or to any parties located in other countries (including countries that have a different data protection regime than is found in the country where you are based). Any Personal Data transferred shall be used for the purposes as set out above and disclosed to parties stated above.

Authorization

“You also acknowledge that all the information provided by You are out of Your free will and in compliance with applicable laws in Your territory. If We found that any of Your Information is in non-compliance with the terms and conditions and Privacy policy, Cardekho SEA reserves the right to remove your non-compliant information from its systems. Further, depending on the seriousness of the non-compliance, We may choose to discontinue some or all of the services being provided to You by Us.”

European Union (EU) privacy/data protection rights

“EU General Data Protection Regulation (GDPR) has provided the below rights to the EU residents:

Right to information - including contact details to the DPO, the purposes for processing Personal Information and the rights of the individual.
Right to access the Personal Information that is processed.
Right to erasure (”Right to be forgotten”).
Right to rectification.
Right to restriction of processing.
Right to data portability of the Personal Information supplied to Us by the EU resident.
Right to object (opt-out) to processing (unless otherwise We have compelling legitimate grounds).
EU residents can exercise these rights by contacting us at the information provided in the CONTACT US section with specific requirements.